Terms of service

These Terms of Service govern your use of GomezPulse.com and purchases made through the GOMEZ PULSE online store.

By using this website or placing an order, you agree to these Terms together with the policies referenced below.

1. Our Online Store

GOMEZ PULSE offers home organization, kitchen and dining, and everyday living products for customers in the United States.

You must use this website only for lawful purposes and must provide accurate information when placing an order or creating an account.

2. Product Information

We aim to provide clear and accurate product information, including:

Product dimensions
Materials
Features
Color options
Assembly information
Intended use

Some products may require assembly.

Product colors may appear slightly different depending on lighting, photography, device settings, and display calibration.

Please review product dimensions carefully before ordering to make sure the item is suitable for your intended space or use.

3. Pricing and Availability

All prices are displayed in U.S. dollars (USD) unless otherwise stated.

Prices, product availability, and promotional offers may change without prior notice.

Placing an item in your cart does not guarantee that it will remain available.

If we discover a pricing, inventory, or product information error after an order is placed, we may contact you to resolve the issue or cancel the affected order and issue an appropriate refund.

4. Orders

After placing an order, you may receive an electronic confirmation.

An order confirmation does not necessarily mean that the order has already shipped.

We may contact you if additional information is needed to process or verify an order.

If we are unable to fulfill an order, we may cancel it and refund the applicable amount to the original payment method.

5. Payments

Available payment methods are shown during checkout.

Depending on the checkout options available at the time of purchase, payment methods may include major credit cards and supported digital payment services.

You are responsible for providing accurate billing and payment information.

Please do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials through email or our contact form.

6. Taxes

Applicable sales taxes may be calculated and collected during checkout based on the order and delivery information.

Tax amounts may vary depending on applicable laws and the destination of the order.

7. Shipping and Delivery

Shipping is subject to our Shipping Policy.

Our standard order processing time is separate from carrier transit time.

Delivery estimates are not guarantees and may be affected by circumstances outside our direct control, including carrier delays, weather, holidays, and transportation disruptions.

Some orders may arrive in multiple packages.

8. Product Assembly and Use

Some GOMEZ PULSE products require assembly.

Customers are responsible for following the assembly, installation, care, and use instructions provided with the product.

Damage caused by incorrect assembly, misuse, modification, improper handling, or use outside the product's intended purpose may not qualify as a product defect.

For wall-mounted or similar products, customers are responsible for confirming that the mounting surface and installation method are appropriate for the intended use.

9. Food-Contact and Electronic Products

Some products offered by GOMEZ PULSE may be intended for food-contact use or may contain electronic components, including lighting components.

Customers should follow the care, cleaning, operation, and safety instructions provided with the product.

Electronic products should be used only as intended and kept away from conditions that could damage electrical components unless the product instructions specifically state otherwise.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible products may be returned according to the conditions and time limits stated in that policy.

We do not offer direct exchanges. If you want a different product or variant, you may return an eligible item and place a new order.

11. Order Cancellations

You may request cancellation before an order ships.

Cancellation is not guaranteed if fulfillment has already progressed too far.

Once an order has shipped, it can no longer be canceled and must instead be handled under the applicable return process after delivery.

12. Customer Accounts

Customers may have the option to create or use a customer account through the website.

You are responsible for maintaining control of your account access and for providing accurate account information.

Guest checkout may also be available.

13. Website Content

The text, graphics, product images, branding, logos, layout, and other content displayed on this website may be protected by intellectual property laws.

You may use the website for personal shopping purposes.

You may not reproduce, commercially exploit, copy, distribute, or misuse website content without authorization where permission is required.

14. Reviews and Submitted Content

If you submit a product review, comment, photo, message, or other content to us, you are responsible for ensuring that it:

Is accurate to the best of your knowledge
Does not violate another person's rights
Does not contain unlawful, abusive, fraudulent, or misleading material

We may remove or decline content that violates these standards or applicable law.

15. Third-Party Services

Our store may use third-party services for functions such as:

Ecommerce infrastructure
Payments
Shipping
Analytics
Advertising
Product feeds
Fraud prevention

These third-party services may operate under their own terms and privacy practices.

16. Acceptable Use

You may not use GomezPulse.com to:

Commit fraud
Attempt unauthorized access
Disrupt website operation
Introduce malicious code
Misuse customer or website data
Violate applicable law
Infringe intellectual property or other legal rights

We may restrict access where reasonably necessary to protect the website, customers, or our business.

17. Disclaimer and Limitation of Liability

We aim to keep our website and services accurate, available, and useful, but we cannot guarantee that the website will always operate without interruptions, delays, or technical errors.

To the extent permitted by applicable law, GOMEZ PULSE and its operator will not be responsible for indirect, incidental, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, website, operations, technology, or legal requirements.

The current version will be posted on this page with an updated revision date.

19. Governing Law

These Terms are governed by the laws applicable to the operation of GOMEZ PULSE in the United States, including applicable law in the Commonwealth of Kentucky, without limiting any mandatory consumer rights that may apply based on your location.