Shipping policy

GOMEZ PULSE currently ships within the United States. We aim to process and deliver orders as efficiently as possible while keeping shipping costs clear at checkout.

Where We Ship

We currently ship to:

  • The 48 contiguous United States
  • Alaska
  • Hawaii

We do not currently ship internationally.

We are unable to deliver to:

  • PO Boxes
  • APO addresses
  • FPO addresses

A valid physical delivery address is required at checkout.

Order Processing

Orders are typically processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Our daily order cutoff time is 6:00 PM Eastern Time (ET).

Orders placed after the cutoff may begin processing on the next business day.

Shipping Rates

Standard shipping rates are based on the order subtotal after discounts and before taxes.

  • Orders under $70: $6.99 standard shipping
  • Orders of $70 or more: Free standard shipping

The applicable shipping charge will be shown at checkout before you complete your purchase.

Delivery Time

After processing, standard transit time is typically 3–5 business days.

This means most orders are expected to arrive within approximately:

4–7 business days from the time the order is placed.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our direct control.

Shipping Carrier

Orders are shipped using FedEx.

Once your order ships, tracking information will be provided when available so you can follow the progress of your delivery.

Alaska and Hawaii

We currently ship to both Alaska and Hawaii.

The same standard shipping rates and estimated transit times listed in this policy apply to eligible orders shipped to these destinations.

Multiple Packages

Some orders may be shipped in more than one package.

If this happens:

  • Each package may have its own tracking number
  • Packages may leave our fulfillment location at different times
  • Packages may arrive on different days

Receiving only part of an order does not necessarily mean the remaining items are missing.

Product Assembly

Some GOMEZ PULSE products may require assembly.

Unless specifically stated on the product page, standard shipping does not include:

  • Product assembly
  • In-home installation
  • Wall mounting
  • Room-of-choice placement
  • Removal of existing furniture or household items

Please review the product description and assembly information before placing your order.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before submitting your order.

This includes:

  • Street address
  • Apartment, suite, or unit number when applicable
  • City
  • State
  • ZIP code

If you notice an address error after placing your order, contact us as soon as possible.

We may be able to update the address before shipment, but changes cannot be guaranteed once fulfillment has progressed.

Delayed or Missing Packages

If your tracking information has not updated for an unusual period of time or your package appears to be delayed, please contact us.

If tracking shows that your order was delivered but you cannot locate it, we recommend first checking:

  • Around the delivery location
  • With other members of your household
  • With neighbors, building staff, or property management where applicable
  • The FedEx tracking details for delivery notes

If the package still cannot be located, contact us and we will review the situation.

Damaged Deliveries

If your order arrives damaged, keep the product and original packaging and contact us as soon as possible.

Please include your order number and clear photos of:

  • The damaged product
  • The shipping box or packaging
  • Any visible shipping damage

Approved shipping-damage claims will be handled according to our Return & Refund Policy.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel an order before shipment if fulfillment has not progressed too far.

Once an order has shipped, it can no longer be canceled.

Fulfillment Location

GOMEZ PULSE orders are fulfilled from:

7 W 7th St
Covington, KY 41011
United States

Questions About Shipping?

Email: support@gomezpulse.com

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM ET

We aim to respond within 1 business day.

GOMEZ PULSE is operated by GOMEZ PULSECORE ANALYTICS LLC.